Award winning technology
Redrow Homes awarded with Best Application of Technology at the Institute of Customer Service Awards, following their use of MovinOnApp.
About us
Movin Technology is the industry-trusted instant messaging platform for UK house builders - allowing sales, build and customer service teams to send video and photo content to buyers. Each message is purpose driven, powered by process and results in proven ROIs.
Our roots began in automotive, where personalised video messages transformed trust and buyer confidence.
Built on 3 Key Pillars…
-
• Developments love the simplicity of sending messages through their pre-designed social templates.
• Streamlined messaging for updates, confirmations, and follow-ups that the customer can easily share with friends and family.
• Interactive features with call-to-action buttons for the customer to give feedback and real-time delivery tracking.
-
• Real-time performance tracking, with full reporting for directors.
• Head Office control over messaging and branding.
-
• GDPR secure, with locked down AWS hosting.
• Protect your people and home buyers’ personal data.
• Full control over messaging, including recall functionality.
About Us
Movin enables housebuilders to give their developments the tools needed to meet the rising demand from their customers for social messaging.
Customers are typically requesting information including images and video via WhatsApp / Facetime e.t.c. Movin delivers an App based platform that developments can turn to which is GDPR compliant, business friendly and managed through their own corporate platform.
Developments can also be proactive and create messages at various stages in the house-buying journey, from a personal introduction of the person they will be meeting on site, to reminders and updates of the development’s progress etc.
With no download required from the customer, the messages are sent via SMS and Email and the customer then views the message and content within a corporately designed templated web page.
The message maker doesn’t have to think about the delivery look and feel, or worry about any typing, they simply choose a template from the menu within their App, then simply record their message and press send.
The App is rich with video functionality which makes it extremely easy to use and this is why video and social messaging is improving both the customer journey and delivering ROI.
Message delivery, customer watch rates and call to actions are monitored with real-time tracking within the Movin dashboard. The maker can also be alerted when their message is watched and of which call to actions the customer has selected. For example one-click solutions give prospects the ability to schedule appointments and request further information on current incentives, offers and upgrades at their own leisure.
Our Housebuilder partners have developed the Movin Platform to be effective in three key areas, Enquiry through to Reservation which is maximising footfall at the site, Build and Development Updates which is optimising retention rates and at stages within their Customer Services departments which are delivering 5 star reviews.
The Movin App and its supported Management Platform is proven to be a ‘go to’ tool for developments to communicate with customers and save time, which leads to higher conversion rates and improved customer satisfaction and feedback.
